HELP - My gift hasn't arrived when it should have.
Tasty Panda use both Royal Mail and Evri services to deliver gifts and in the vast majority of cases our delivery partners perform an amazing job with parcels arriving on time and in the right place. However, should you have any queries or concerns about your own Tasty Panda delivery please take the first steps below to allow us to help as quickly as possible.
Firstly, please check your order confirmation email - this has important information about the requested date of delivery and the delivery address supplied to us. Please check these details first, it is possible the incorrect details could have been entered at the time of sale. We'll send a second email when your order leaves our gift warehouse and depending on what you've purchased, this dispatch email may also contain a tracking link to our courier. Using this link you'll be able to track the progress of your order and retrieve information about its whereabouts.
If your order confirmation doesn't contain a tracking link then you can contact us by email at email@example.com. Please be sure to include your Order Reference number in any communication to help us quickly identify your order and assist with our partners in with providing information on its whereabouts.
Tasty Panda don't list products on our website which are "out of stock" so any delays in delivery are never down to an 'awaiting stock' issue. Website stock information is live, and stock is reserved for you once you place your order.
All deliveries are made from within the UK.